Mistakes, Complaints and Official Sources

The costliest personal loan problems are usually avoidable: several applications in a week that pull down your score, an app that is not linked to any RBI-regulated lender, a loan "settled" instead of closed, an insurance premium you did not know you financed, or a recovery agent who calls at midnight. This section explains the patterns behind those problems and what the RBI framework lets you do about each one.

The personal loan mistakes guide links to every guide here. You will also find how credit reports and scores work with the four credit information companies, how to check a digital lending app and report an illegal one, the conduct rules for recovery agents, what happens after a missed EMI and why settlement hurts your record, how to complain to the lender and then to the RBI Ombudsman, and a directory of official sources.

This is general information, not financial or legal advice. If you face legal notices, threats or a large debt you cannot service, speak to your bank's grievance officer, a lawyer or a registered credit counsellor, and report crime to the police or the cybercrime helpline 1930.